Terms of sale

TERMS AND CONDITIONS OF SALE

Last updated: June 2026

1. SELLER INFORMATION

These Terms and Conditions govern the sale of products through haute.store.

Products are offered and sold by NEXA NOVA EUROPE.

For customer support, please contact:
hello@haute.store

1. PRODUCTS

We make every effort to ensure that product descriptions, images, and specifications are accurate. However, slight variations in colour or appearance may occur due to screen settings and production processes.

1. ORDERS

By placing an order, you confirm that all information provided is accurate and complete.

We reserve the right to refuse, cancel, or limit orders at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability.

1. PRICES

All prices displayed on the website are shown in the applicable currency at the time of purchase.

Any applicable taxes, duties, or import charges imposed by local authorities remain the responsibility of the customer unless otherwise stated.

1. PAYMENT

Payment is required in full at the time of purchase.

We accept payment methods displayed during checkout.

1. SHIPPING

Orders are processed within a reasonable timeframe after payment confirmation.

Delivery times are estimates only and may vary depending on destination, customs procedures, carrier delays, or circumstances beyond our control.

Customers are responsible for providing accurate shipping information.

1. RETURNS

Customers may request a return within 14 days of receiving their order.

Returned products must be unworn, unused, unwashed, and returned in their original condition with all tags attached.

Refunds are issued after inspection and approval of returned items.

Shipping costs are non-refundable unless required by law.

1. DEFECTIVE ITEMS

If you receive a defective or damaged item, please contact us at hello@haute.store within a reasonable time after delivery.

We may request photographs or additional information to assess the issue.

1. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, our liability shall be limited to the purchase price of the products purchased.

We shall not be liable for indirect, incidental, or consequential damages.

1. INTELLECTUAL PROPERTY

All content available on haute.store, including images, logos, text, graphics, and designs, remains the property of HAUTE or its licensors and may not be reproduced without permission.

1. GOVERNING LAW

These Terms and Conditions shall be governed by the laws applicable to the seller’s operations and any mandatory consumer protection laws applicable in the customer’s country of residence.

1. CONTACT

For any questions regarding these Terms and Conditions, please contact:

info@haute.store