Política de reembolso

Return & Refund Policy

At HAUTE, we want you to be completely satisfied with your purchase. If you change your mind or are dissatisfied for any reason, our return and exchange policy makes it simple.

Returns

If you wish to return an item, please follow these guidelines:

Time Frame: You have 14 days from the date of delivery to initiate a return.
Condition: Items must be unused, in original condition, with all tags and packaging intact.
How to Return: Log in to your account at haute.store, go to your order history, and select the item you'd like to return. Follow the steps to submit your return request. For damaged, defective, or Final Sale items, please contact us directly at info@haute.store.
Shipping Fees: Original shipping fees are non-refundable. Return shipping is at the customer’s expense.
Final Sale Items Items marked as Final Sale (including limited drops and special collections) are non-returnable and non-exchangeable. All sales on these items are final.

Exchanges

We offer exchanges on all orders within 14 days of delivery, regardless of location.

Items must meet the return conditions above.
Exchanges are available for a different size or color of the same item, subject to availability.
To exchange, email info@haute.store with your request. Return the item using a tracked shipping service at your expense. Once received and approved, we’ll ship your replacement within 5 business days.
Exchanges are not available on Final Sale items.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please email info@haute.store within 48 hours of delivery with photos. We’ll resolve the issue promptly.

Refunds

Once your return is received and inspected, your refund will be processed within 7 business days.

Refunds are issued to the original payment method.
Processing times vary by payment provider.
Shipping fees are non-refundable.
Returns not meeting policy conditions may be declined. We’ll notify you via email if your return is not approved.